Return and Refund Policy

Last Updated: June 18, 2026

At CUU, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a transparent return and refund process in compliance with international consumer standards and Google Merchant Center policies.

1. Return Window

• Customers have 30 days from the date of delivery to request a return or exchange. Requests made after this 30-day window will unfortunately not be eligible for a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unaltered, and in the same pristine condition that you received it.

• The product must be returned in its original packaging, complete with all tags, labels, and accessories included.

• A valid proof of purchase (such as your original order confirmation email or order number) must be provided.

3. How to Initiate a Return

To start a return or exchange, please follow these steps:

1. Contact our customer service team at info@cuu.design to notify us of your return request.

2. Please include your order number and the reason for the return in your email.

3. Our team will respond within 1–2 business days with detailed instructions and the appropriate return shipping address.

4. Return Shipping Fees and Responsibilities

• Customer Responsibility: For standard returns or exchanges due to a change of mind, the customer is solely responsible for organizing the return shipment and paying all associated return shipping costs. Shipping costs from your original order are non-refundable.

• Trackable Shipping: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for items lost or damaged in transit back to our studio.

• Restocking Fees: CUU does not charge any restocking fees for returned items.

5. Damaged, Defective, or Incorrect Items

• Please inspect your order immediately upon delivery. If an item arrives damaged, defective, or if you receive the incorrect product, you must contact us at info@cuu.design within 48 hours of receipt.

• Please include digital photographs of the issue and the packaging.

• For verified damaged, defective, or incorrect items, CUU will cover all return shipping costs and provide a full refund or a replacement item at no additional charge to you.

6. Refund Processing Timeframes

• Once your return is delivered to our studio and inspected, we will send you an email notifying you that we have received your item and confirming whether your refund has been approved.

• If approved, your refund will be processed immediately back to your original payment method.

• Please note that it typically takes 5–10 business days for the funds to officially reflect in your bank or credit card account, depending entirely on your financial institution.

7. Exchanges

We are happy to accommodate exchanges for items of equal value within the 30-day window, provided the original item meets our return conditions. If you wish to exchange an item for a product of a different value, the most efficient method is to return the original item for a full refund and place a separate new order through our Website.

8. Contact Information

For any questions regarding our return and refund procedures, please contact us at:

• Email: info@cuu.design

• Physical Studio Address: Katsoni 10b, 1082, Nicosia, Cyprus.